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GENERAL TERMS AND CONDITIONS OF SERVICE

THESE RULES ESTABLISH THE BINDING TERMS UNDER WHICH WE GRANT YOU ACCESS TO OUR DIGITAL PLATFORM AND PROVIDE ONLINE GAMING SERVICES. BY REGISTERING AN ACCOUNT OR UTILIZING ANY OF OUR SERVICES, YOU EXPLICITLY AGREE TO THESE TERMS AS A STRICT PRE-CONDITION. PLEASE REVIEW THIS DOCUMENT CAREFULLY.

1. DEFINITIONS

Within this agreement, the following terms carry specific meanings:

  • “Casino” / “Platform” / “Website”: Refers to the digital infrastructure, website, and mobile applications operated by Online Sand Hills Casino.

  • “Gaming”: Refers to any online gambling, betting, or casino activities provided on our Platform in compliance with applicable Canadian regulatory frameworks.

  • “Gaming Rules”: The specific rules governing individual games, tournaments, promotions, and table limits, as communicated within the game interfaces or on our Platform.

  • “Management” / “We” / “Us” / “Our”: Refers to Online Sand Hills Casino, including our corporate directors, support teams, and digital administrators.

  • “Other Rules”: Encompasses all supplementary policies, including our Privacy Policy, Player Rewards Terms, and specific promotional conditions.

  • “You” / “Your”: Refers to the registered account holder and user of our digital services.

2. AMENDMENTS

Management reserves the right to update or modify these Terms at any time. Changes take effect immediately upon being published on the Website. Your continued login and use of our Platform constitutes full acceptance of any revised terms.

3. COMPLIANCE WITH OTHER RULES

You must strictly adhere to all supplementary “Other Rules.” Violating these policies may result in account suspension, the voiding of wagers and winnings, or further legal action as required by Canadian gaming regulations.

4. ACCOUNT CREATION AND ACCESS

4.1 You acknowledge and agree that:

  • We reserve the absolute right to approve, deny, or suspend any user account at our sole discretion to maintain the integrity of our Platform.

  • We are not obligated to provide detailed justifications for account suspensions or bans, and all such rulings by Management are final.

5. AGE REQUIREMENTS

You must be of legal gambling age in your respective Canadian province or territory to register an account and play on our Platform.

6. IDENTIFICATION AND KYC

6.1 You acknowledge our right to request valid, government-issued identification at any time. This includes requiring you to submit photographic ID and proof of address to verify your account, process withdrawals, or perform security checks.

6.2 You agree that we may securely store, utilize, and, if legally required, share this digital data to fulfill our Privacy Policy obligations and comply with Canadian anti-money laundering (AML) and fraud prevention laws.

7. GAMING CONDUCT AND PLATFORM INTEGRITY

7.1 You agree to abide by the following operational standards:

  • Fair Play: All gaming must be conducted per the rules. We will void bets, confiscate winnings, and close accounts if we suspect cheating. “Cheating” includes utilizing automated bots, AI software, exploiting software bugs, or colluding with other players.

  • Account Security: You may not transfer funds, sell, or share your account with another individual.

  • Authorized Gaming: Only licensed games explicitly hosted on our Platform are permitted.

  • Respectful Conduct: Our live dealer chats and customer support channels must be kept free of abusive, harassing, or discriminatory language. Violators will be muted or banned.

  • VPN Usage: Using a VPN or proxy to mask your location and bypass geo-restrictions is strictly prohibited.

8. LIABILITY LIMITATIONS

8.1 We do not exclude liability for issues that cannot be legally excluded under Canadian law.

8.2 You agree that neither We nor our Management shall be held liable for any digital connectivity issues, software glitches, hardware failures, or consequential financial losses stemming from your use of our Platform.

9. RESPONSIBLE GAMING

9.1 We are a responsible Canadian operator. We provide comprehensive digital tools to help you manage your play, including deposit limits, session timers, and voluntary self-exclusion options accessible via your Account Dashboard.

9.2 If you activate a self-exclusion protocol, you agree not to attempt to bypass it by creating duplicate accounts. If you circumvent these digital safeguards, we are not liable for your actions, and any deposits or winnings generated during that period will be permanently forfeited.

10. DISPUTE RESOLUTION

If you have a grievance regarding our games or services, you must formally submit a ticket to our Customer Support team outlining the issue, as detailed in our online Help Center.

11. PRIVACY POLICY

By registering, you provide personal data. We process this strictly in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and our own Privacy Policy. We may share data with regulatory and law enforcement bodies to prevent fraud. You may manage your marketing preferences in your account settings.

12. DIGITAL PROPERTY AND SECURITY

Securing your login credentials is out of our control and entirely your responsibility. We accept zero liability for unauthorized account access, lost funds, or identity theft resulting from your failure to protect your password or devices.

13. GENERAL PROVISIONS

13.1 If any Canadian court deems a clause herein unenforceable, that specific clause will be severed, leaving the rest of the Terms in full effect.

13.2 These Rules and any disputes arising from them are governed by the applicable laws of Canada and the specific provincial jurisdiction in which Online Sand Hills Casino operates.