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Responsible gaming

For the vast majority of our players, online gaming is simply a fun and relaxing form of digital entertainment. However, we acknowledge that for a small segment of the population, gambling can negatively impact their financial, personal, and professional lives. Online Sand Hills Casino is deeply committed to player safety and offers a variety of tools and programs to help prevent problem gambling.

Player Awareness & Digital Safeguards

We proactively integrate educational materials throughout our platform to inform players about the risks of gambling and where to find help. Instead of posters, we utilize digital safeguards, including:

  • Responsible gaming banners prominently displayed on our website.

  • Reality-check notifications and session-time reminders during gameplay.

  • Direct links to toll-free helplines featured in our site footer and promotional emails.

Public Education & Outreach

Online Sand Hills Casino strives to raise awareness about problem gambling within the wider digital community. Through informative sections on our website and targeted educational email campaigns, we provide players with the insights necessary to make responsible, informed decisions about their online gaming habits.

Specialized Staff Training

Our dedicated customer support team undergoes rigorous, ongoing training to identify digital behavioral patterns that may indicate problem gambling. With guidance from organizations like the Addictions Foundation of Manitoba (AFM), our staff is fully equipped to intervene appropriately and direct vulnerable players to professional assistance.

Self-Exclusion Program

If you feel you need a break, Online Sand Hills Casino provides a robust Voluntary Self-Exclusion program. Players can choose to restrict their access to our platform for a minimum of one year.

  • How it Works: Once you opt in, your current account will be immediately locked. We will utilize identity verification checks and IP-blocking technology to prevent you from creating new accounts during your exclusion period. Attempting to bypass these digital blocks is a violation of our terms and will result in the immediate forfeiture of any funds. After the one-year minimum has passed, you may formally apply for account reinstatement.

  • Third-Party Requests: For privacy and security reasons, a self-exclusion can only be initiated by the account holder; family members or spouses cannot request a ban on someone else’s behalf. If you are concerned about a loved one’s online gambling, please contact the AFM Problem Gambling Helpline at 1-800-463-1554 or 204-944-6382 (Brandon).

  • How to Apply: To activate a self-exclusion, you can use the automated tools in your Account Dashboard, reach out to our Support Team via Live Chat, or call our toll-free support line at 1-877-775-8259 to speak directly with a Responsible Gaming Specialist.

“Bet with your head, not over it.”

We are dedicated to being a responsible digital operator and ensuring your online gaming experience remains positive.

Educate Yourself: Get the Facts

Understanding how games work is the best way to stay in control. Visit www.getgamblingfacts.ca to explore:

  • The actual mechanics and odds behind casino games

  • Your personal gambling I.Q.

  • The psychology behind taking risks

  • Actionable tips for responsible play

You Are Not Alone

Problem gambling can impact anyone, but professional help is always available. Recognizing the issue and genuinely wanting to change are the only prerequisites for starting your journey back to a healthy lifestyle. If online gaming is becoming more than just a game for you or someone you know, please reach out to The Addictions Foundation Help Line:

  • Toll-Free: 1-800-463-1554

  • Brandon Local: 204-944-6382

  • Website: Visit the AFM Website

Know the Signs

Understanding the difference between healthy and unhealthy gaming habits is crucial for your well-being.

Recreational Gambling

  • Sticking strictly to a predetermined budget.

  • Treating losses as the cost of entertainment.

  • Gaming does not interfere with daily life or responsibilities.

  • The ability to walk away from the computer or mobile device at any time.

Problem Gambling

  • Gaming negatively impacts moods, relationships, or work performance.

  • Lying about or hiding the amount of time and money spent online.

  • Obsessive thoughts about the next login or chasing past losses.

  • Continuing to deposit and play until bank accounts or credit cards are depleted.